PRIVACY POLICY
Neatid LLC ("Neatid," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, or communicate with us.
INFORMATION WE COLLECT
We may collect the following information:
• Name
• Phone number
• Email address
• Service address
• Billing information
• Service preferences
• Communications and correspondence with our team
HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide and manage cleaning and related services
• Generate and deliver service quotes
• Schedule, confirm, and manage appointments
• Send appointment reminders and service updates
• Process payments and invoices
• Respond to customer inquiries and support requests
• Improve our services and customer experience
• Comply with legal obligations
SMS COMMUNICATIONS
If you provide consent to receive SMS messages from Neatid LLC, we may send messages related to:
• Service quotes
• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Service updates
• Invoice and billing notifications
• Customer support communications
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
INFORMATION SHARING
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us in operating our business and delivering services, provided they maintain appropriate confidentiality protections.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
DATA RETENTION
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
CONTACT INFORMATION
Neatid LLC
Phone:+1 571 250 0690
Email:contact@neatid.us
Website: www.neatid.us
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.